Support Center
We're Here to Help
Find answers to your questions and get help from our expert support team. We are committed to providing you with the best possible experience.
Frequently Asked Questions
Frequently Asked Questions
Quick answers to the most common questions from our customers
To redeem a digital voucher, log into your account, go to 'My Vouchers', select the voucher you want to redeem, and follow the instructions provided. Each voucher type has specific redemption steps.
If your payment has been successfully processed and the card does not immediately appear, please check for a notification containing your card details. You can also access your purchase log, located in the main menu, to retrieve your card information.
To verify your card, please contact Qi Card customer service by calling 422.
You can reach us through any of our channels: Customer Service Center, call 6355. Social media: Facebook or Instagram. Email: info@digitalzone.app. In-app support inside the Digital Zone app.
To request account deletion, contact our support team by email at info@digitalzone.app, by message on Facebook or Instagram, or through in-app support. They will guide you through the process.
All purchased cards are automatically saved in two locations: the Digital Zone app's purchase record, and the Purchases section within the Qi Card services app.
Contact Our Support Team
Contact Our Support Team
Can't find what you're looking for? Our friendly support team is here to help you
Support Hours
GMT+3 (Baghdad Time)
Sunday - Thursday
9:00 AM - 5:00 PM
Phone
Chat
Email
Friday - Saturday
WhatsApp and email only
WhatsApp
Email
Emergency Support
For urgent payment or card issues outside working hours, message us on WhatsApp and we will respond as soon as possible.
info@digitalzone.app